Managed IT Petersfield & Hampshire
Managed IT support for Petersfield and Hampshire businesses
We look after your computers, Microsoft 365 accounts and backups every month, with a remote helpdesk and on-site visits across Hampshire.
The basics
What is Managed IT support?
Managed IT support means an outside team looks after your IT for you. That team, a managed service provider (MSP), runs a helpdesk for your staff and handles the background work: monitoring devices, installing updates, checking backups and managing Microsoft 365 accounts.
At Petersfield IT Support, we fix small faults before they cost you a morning. Use us in place of an in-house IT person, or alongside one.
What's included
Stay connected and supported
One plan covers the day-to-day running of your IT, from the helpdesk to the checks nobody else has time for.
Proactive monitoring
We watch your computers and servers around the clock and fix most problems before anyone in the office notices.
Software kept up to date
Updates and security patches are installed for you, so your apps stay secure and keep working properly.
Microsoft 365, set up properly
We set up and tune Microsoft 365 and your other cloud services, so your team gets the most out of what you already pay for.
Fast response to odd activity
If there's a strange sign-in or suspicious behaviour on an account, we're alerted straight away and act on it.
A helpdesk your team can call
Your staff can phone or email us whenever something goes wrong, and most issues are fixed remotely there and then.
Cloud data backed up
Automatic backups of Microsoft 365 and Google Workspace mean lost files and mailboxes can be brought back quickly.
Help with compliance
We help you meet GDPR and standards like Cyber Essentials, and keep the records you need to show it.
Support that grows with you
A named account manager, quicker response times and regular IT planning as your business takes on more people.
Why it matters in Petersfield
Keep your Petersfield team working
Most IT trouble starts small: a laptop months behind on updates, a leaver whose account still works, a backup nobody has restored. On the high street or along the A3 and A272, you find out the day it fails.
Managed IT support helps you:
- Catch failing disks and missed updates early
- Keep every device secure and up to date
- Stop paying for unused licences
- Get help from people who know you
- Make one call when something breaks
Behind the scenes
Proactive system health and software management
We spot problems early, before they slow down your staff, devices or day. Constant health checks, timely patching and performance tuning keep your systems secure, stable and quick.
- 01
24/7 remote monitoring
We keep watch over your computers, servers and network kit day and night, so outages are headed off and problems get fixed sooner.
- 02
Automatic software patching
Windows, macOS and the apps your team relies on are patched on a schedule, closing security holes and keeping you compliant.
- 03
Performance management
We track how your systems are running and tune them before slowdowns start to get in the way of the working day.
- 04
One clear dashboard
See the health of your whole IT setup in one place, with monitoring and management brought together in a simple view.
Our approach
How we support your business
Good IT support should mean fewer surprises. We keep your staff, devices and data protected and working, with practical help that cuts down on downtime and risk.
Everything under one roof
From the helpdesk and backups to security checks and staff training, one team looks after the lot and tells you plainly what needs doing next.
Built around your business
We get to know how you work before we recommend anything. No two businesses are the same, so you won't get an off-the-shelf package.
Ready for what's next
As you hire, move offices or take on new software, your IT and security change with you, so you're not stuck with a setup you've outgrown.
Frequently asked questions
Managed IT support questions, answered
How long does it take to get set up?
Usually one to two weeks. In that time we look over your current IT, write down how everything is set up, switch on monitoring and introduce you to the people who'll be looking after you. Your team can keep working as normal throughout.
Do you come on site, or is it all remote?
Both. Most problems are sorted remotely, often in a few minutes. When something needs hands on, like new hardware, network work or an office move, we come to you.
Can you take over from our current IT provider?
Yes, and we handle the switch for you. We review what you have now, move your systems across and arrange the handover so your staff aren't left without support.
What size of business do you work with?
Mostly small and medium-sized UK businesses, from around 5 to 250 users. That could be a 10-person office in Petersfield or a company spread across several sites, and the plan is sized to suit.
Is security included?
Yes. Every plan covers antivirus and endpoint protection, software updates and email filtering. If you need more, such as EDR, round-the-clock security monitoring or penetration testing, we can add it to your plan.
Other questions
Can't find what you're looking for? Contact us and our team will be happy to help.
Get in touch
Talk to an IT support team in Petersfield
Tell us a bit about your business and how many people need looking after, and we'll suggest the right plan. Call 0333 370 7000 or email hello@petersfielditsupport.co.uk.
Get Started Today